TERMS & CONDITIONS

TERMS & CONDITIONS

Effective date: 6 August 2026

By using the LIV4GEAR website, submitting an order or approving a custom design, you agree to the following Terms and Conditions.

1. Product Categories

LIV4GEAR offers three different types of products:

  • Custom Gear: Apparel designed and manufactured specifically for a customer, team, school, organisation or business.

  • School Shop: School-specific apparel available through our online school shops.

  • LIV4GEAR Collection: Pre-designed LIV4GEAR garments that are manufactured according to the size and options selected.

Different returns and exchange conditions apply to each category.

2. Custom Gear

Custom Gear is designed and manufactured according to the customer’s approved design, selected sizes and specific order requirements.

Because these garments are personalised and made specifically for the customer:

  • We do not accept change-of-mind returns, refunds or exchanges.

  • Incorrectly selected sizes cannot be returned or exchanged.

  • Customers are responsible for checking quantities, sizes, names, spelling, colours, logos and all other design details before approving the final artwork.

  • Once the artwork has been approved and production has started, the order cannot be changed or cancelled.

  • Colours displayed on screens may differ slightly from the colours of the finished printed garments.

  • Estimated production time is approximately 3–6 weeks after final artwork approval and payment, unless otherwise communicated.

Approval of the artwork confirms that the customer accepts the design and all information shown.

3. School Shop Orders

School Shop garments are made according to the size and product selected when ordering.

  • No change-of-mind refunds are offered.

  • Exchanges may be requested within 7 calendar days of receiving or collecting the order.

  • Items must be unworn, unwashed, unused and in their original condition.

  • Items showing signs of wear, washing, damage, alterations, odours or incorrect care will not be accepted.

  • Exchanges are subject to availability.

  • Customers are responsible for selecting the correct garment and size before ordering.

  • Any delivery or collection costs relating to a change-of-mind exchange will be the customer’s responsibility.

4. LIV4GEAR Collection

The LIV4GEAR Collection consists of pre-designed garments that are made to order.

  • No change-of-mind refunds are offered.

  • Exchanges may be requested within 14 calendar days of receiving the order.

  • Items must be unworn, unwashed, unused and in their original condition.

  • Items showing signs of wear, washing, damage, alterations or odours will not be accepted.

  • Exchanges are subject to product and size availability.

  • Any delivery costs relating to a change-of-mind exchange will be the customer’s responsibility.

5. Incorrect or Defective Items

Nothing in these Terms and Conditions limits any rights provided under the South African Consumer Protection Act.

If an item is defective, damaged or different from what was ordered, please email gsadmin@liv4gear.co.za as soon as possible and include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Your contact details

LIV4GEAR will assess the item and provide the appropriate repair, replacement or refund where required by law.

Normal wear and tear, incorrect washing, accidental damage, misuse, alterations or failure to follow the garment’s care instructions will not be regarded as manufacturing defects.

6. How to Request an Exchange

Before returning an item, email gsadmin@liv4gear.co.za with your order number, the item you wish to exchange and the replacement size required.

Items must not be returned without first contacting LIV4GEAR.

Approval of an exchange does not guarantee that the requested replacement size or product will be available.

7. Sizing

Customers are responsible for checking the applicable size guide and selecting the correct sizes before placing an order.

Sizing may differ between garment styles. A garment not fitting because the incorrect size was selected does not constitute a defect.

Custom Gear cannot be exchanged because of incorrect size selections supplied or approved by the customer.

8. Lead Times

Estimated lead times are:

  • Custom Gear: Approximately 3–6 weeks after final artwork approval and payment.

  • School Shop and LIV4GEAR Collection: Approximately 5–7 working days because garments are made to order.

Lead times are estimates and may be affected by order quantities, stock availability, supplier delays, public holidays or circumstances beyond our reasonable control.

9. Shipping and Collection

Once an order is ready, it will be dispatched within approximately 1–3 working days.

Delivery times after dispatch depend on the courier and delivery location. LIV4GEAR is not responsible for delays caused by courier companies, incorrect addresses or circumstances beyond our reasonable control.

Customers must provide complete and accurate delivery information. Additional courier costs resulting from an incorrect or incomplete address may be charged to the customer.

Where collection is available, customers will be notified when their order is ready.

10. Payments

All prices are displayed in South African rand.

Orders will only be processed once the required payment has been received and confirmed. Online payments are securely processed through Yoco.

LIV4GEAR does not store customers’ complete bank-card details.

11. Custom Artwork and Logos

Customers must have permission to use any logos, trademarks, photographs, artwork or other material supplied to LIV4GEAR.

By providing these materials, the customer confirms that their use does not infringe another person’s intellectual-property rights.

LIV4GEAR is not responsible for claims resulting from materials supplied or approved by the customer.

Designs created by LIV4GEAR may not be copied, reproduced or supplied to another manufacturer without prior written permission.

12. Product Images and Colour

We make every reasonable effort to display products and colours accurately. However, colours may appear differently depending on screen settings, fabric type and the printing process.

Minor colour or placement variations that do not materially affect the garment will not automatically be regarded as defects.

13. Website Information

We aim to keep website descriptions, prices and availability accurate. LIV4GEAR may correct genuine errors or update website information when necessary.

If an error materially affects an order, we will contact the customer before proceeding.

14. Privacy

Personal information is processed according to the LIV4GEAR Privacy Policy and applicable South African data-protection legislation.

We only use the information reasonably required to process orders, manufacture garments, communicate with customers and arrange delivery or collection.

15. Contact Us

For questions about an order, exchange or these Terms and Conditions, contact:

LIV4GEAR
Email: gsadmin@liv4gear.co.za
Website: www.liv4gear.co.za